Workplace Dilemma Paper University of Phoenix GEN 480 July 19, 2006 Workplace Dilemma Paper I used work in a small network service center that provides support to about 3000 users. I worked for the United States Army providing connectivity to end user buildings and from there the units or users are responsible for things like desktop support. We also provided telecommunications, email, DNS, WINS, DHCP and the other essential network functions. My shop only had 3 members, as we were currently understaffed by three positions. I was the team leader responsible for all our actions, or more importantly, inactions. My main problem revolved around one of those paper cert tigers that somehow knew the answer to every problem but can never seem to bring closure to any troubleshooting call with out calling on me or the other guy in the shop to solve it. He some how never completed any given task or installation with out dropping the bomb on his colleagues. This guy was not hired by me but by my boss. But this is one of those situations in which it is easier to deal with proble......

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