Organizational Behavior Terminology and Concepts Ann-Marie Marcucci University of Phoenix MGT/331 Organizational Behavior Barry Dillard July 18, 2006 Workshop 1 Organizational Behavior Terms and Concepts Organizational Behavior Organizational Behavior or (OB) is the study of human behavior in an organization. OB is to help people understand group and individual behaviors, processes and dynamics. Learning about OB will help people to develop a work-related understanding that can also help with progressing with their career field. The goal of OB is to improve the operation of people, groups and organizations and to advance the quality of work life overall. (Hunt, Osborn, Schermerhorn, 2005,Chapter 1,Introducing Organizational Behavior4) In the Aviation Industry, we have to have an understanding of what each persons responsibilities are and what their behaviors and understandings are; to maintain a safe environment for the companies we cater. Whether it is a pilot or maintenance workers everyone has their own behavior and expectations and as a......

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