Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Gap Analysis: Global Communications Global Communications is having a difficult time achieving the new goal of globalization. The have created a globalization strategy consisting of two key elements; outsourcing the technical call centers to India and Ireland and restructuring the Global Communication workforce. Both will result in numerous employees being laid off and has made the Union very unhappy. Subsequent talks with the Union failed to get their endorsement of the plan and the last communication from them is they will be seeking recourse through the government and all other available resources. (University of Phoenix, 2007, Scenario Two) This situation offers Global Communications several challenges and opportunities to change and improve as the company transitions into a true communications industry business leader on a global scale. Situation Analysis Issue and Opportunity Identification Global Communications is now faced with several issues and opport......

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