Quality Management in Health Care Industry - Review of Journals (Operations Management) Free Essay, Term Paper and Book Report
INTRODUCTION
Advancing management principles, theory development, and research methods in Service Operation Management is of rising economic importance. Conventional wisdom indicates that technological progress in information and communications technology has hastened the pace of change in the service arena. Consider, for example, the rapidity of change over the past decade due to the effect of the Internet on business models, service products and processes; the globalization of services; the heterogeneity and complexity of customers' demands in multiple channels; and the entry of nontraditional competitors. Also, the employment impact of technological change in industrialized countries is great, reflecting an explosive rise in services over the past century. With at least two-thirds of the labor force of industrialized economies employed in services, this sector now accounts for the majority of their GDPs (Fitzsimmons et. al., 2000; Oliveira et al., 2003).
In this paper, the total service concept is operationally defined as a portfolio of core and peripheral service elements. The......
Word Count: 3636
Page Count: 14.5 (250 words a page / double spaced)
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