GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications Gap Analysis: Global Communications Global communications is a telecommunications industry struggling to improve the productivity, profitability and quality of their company. However, to cope with this ploy, Global communications implemented a strategic plan to market themselves across the globe. This plan is an aggressive approach to reach out to the international market through the introduction of new service packages for their small business and customer consumers. Global Communication intends to enter the market strong and strive to become a truly global resource within three years. By outsourcing their domestic small business call centers to India and Ireland, they intend to offer higher technological assist to small to mid-range businesses. Global Communications will have the opportunity to reduce unit costs for handling calls by nearly 40 percent. Situation Analysis Issue and Opportunity Identification Global communications came up with the idea of moving some of ......

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