Gap Analysis: Global Communications Trixy Roberson Walker University of Phoenix Gap Analysis: Global Communications Global Communications is one of several telecommunication companies that are under tremendous economic pressure. In order for them to be competitive they must implement some new strategies. The leadership team must come up with a perfect plan to keep employees enthused while going through the process. One of the strategies are outsourcing and downsizing the domestic call centers. The analysis will look at the issues Global Communication is faced with. We will also identify opportunity for the company to grow. We will indicate who the stakeholders are and the perspectives and ethical dilemmas they each face. The end state vision will show Global Communications working through obstacles and being able to come out on top of their competitors while keeping happy employees. All the problems will be identified between the current situation and what the end state vision would be. Situation Analysis Issue and Opportun......

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