managing knock your socks off service by chip r. bell Free Essay, Term Paper and Book Report
Managing Knock Your Socks Off Service
Author: Chip R. Bell and Ron Zemke
In Chip R. Bell and Ron Zemkes guide to Managing Knock Your Socks Off Service, several aspects of successfully managing a business are discussed. Having been an assistant manager for one year and now a manger for eight months at Hot Dog on a Stick, I fully understand all of the aspects, and their importance, especially that of delivering the best possible service to ones customers. Regardless of how you choose to look at it, the consumer plays the most important role in a service- based business. and every Every element of the customers experience will help determine their satisfaction and if they choose to return to your business or one of your competitors.
The first step in ensuring your customers are receiving the best service possible is choosing the right people to serve them. As described in Managing Knock Your Socks Off Service, hiring employees should be seen more as casting actors in a play. The person who is chosen should possess all the skills needed for their particular role. The best......
Word Count: 1104
Page Count: 4.4 (250 words a page / double spaced)
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