Explain how the management of quality has changed from an attempt to screen out defects into a competitive weapon. Free Essay, Term Paper and Book Report
The history of quality management, since simple inspection to Total Quality Management, and its current branded interpretations such as Six Sigma, has led to the development of indispensable processes, ideas, theories and tools are vital to organisational progress, change management, and the performance improvements that are usually desired for individuals, teams and organisations.
The management of quality has evolved away from its roots in statistics and the quality control function. Nowadays, it is believed to be framework for "competitive" management.
Quality has several definitions and proponents of quality systems use different expressions such as quality assurance, total quality control and continuous improvement. However Besterfield (1990) defines quality as all the features and characteristics of a product or service that contribute to the satisfaction of a customers needs. Basically this author declares that quality is conformance to stipulations and the degree of conformance is the measure of quality.
Before the concepts and ideas of......
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