Consumer Satisfaction Like most businesses, proper quality management and concern are a must. In order for a company to exceed their potential and forgoing predictions, they must concentrate deeply on total quality control. At Ferguson Construction, a department exists that is solely in charge of quality control and product oversight. Ferguson Construction uses practices based around the Continuous Quality Improvement (CQI) process. Regardless of the project being completed, consistent training, quality improvement, and industry standards are raised daily. In this paper we will explore several techniques that should be implemented within Ferguson Construction. With the correct execution of Six Sigma strategies, Ferguson has the opportunity of reaching all time success rates unseen in years passed. What is CQI? Continuous Quality Improvement is the process in which a company goes through to eliminate and lower barriers that exist in the way of product and service improvements. Of the Six Sigma process, the usage of proper CQI theories and strategies is a must. CQI is......

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