Total Quality Management Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback (searchCIO.com). For any organization, in order to survive competition in this stern and vibrant business environment, it is necessary to constantly look out for opportunities to grow as well as reduce costs, which can be supported by Total Quality Management Process. It will not only help the company in creating products which meets the utmost standards in quality and provide ultimate customer satisfaction, which is the on its first appearance goal of TQM process, but also helps in improving company's bottom line profits by increasing operating efficiencies, eliminating wastages and creating a conducive environment for growth of the company. The employees get a healthy environment, which maximizes their efficiencies, and enable them to perform at their best levels. Therefore, the quality improvement process pushes the company from al......

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