Running head: BUSINESS PROBLEM PAPER Business Problem Paper University of Phoenix MBA 510 FlexNet January 20, 2007 Business Problem Paper Statement of the problem Pike Communications is an inbound telemarketing company. Pike Communications states on the companys website that they provide full-service telemarketing solutions with a depth of experience not normally found in the call center industry. Our company boasts over 20 years of catalog call center and database management experience, which includes telemarketing, mail & fax order processing and email & web order processing. We provide catalog call center support services that include telephone, mail, returns, customer service, list management, source code analysis, order form design and printing consultation. Cutting-edge technology combined with our strong management team, supervisory staff and customer service representatives has allowed us to develop and maintain outstanding customer and client relations. With more than 20 years of direct marketing expertise, we continue to grow and enha......

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