Riordan Manufacturing Benchmarking Free Essay, Term Paper and Book Report
Riordan Generic Benchmarking
The paper discusses the two companies which faced problems: The Employment Service, Sheffield and Southern Company, Atlanta, Ga.
The Employment Service, Sheffield
The Employment Service (ES) is the largest division of the Department for Education and Employment (DfEE), employing over 30 000 staff in approximately 1050 job centers in nine geographical regions throughout UK. The ES is committed to continuous improvement and quality using management tools such as benchmarking, the Business Excellence model, TQM and the quality assurance framework. (Employment Service, 1998)
A) Issue Identified
The issue was that the majority of the training was delivered in-house and questions were raised about the need for this level of training. Hence, the ES Training and Development Division wanted to investigate whether implementing genetic benchmarking was the most effective way to do this work.
B) How The Company Responded
An external consultant was appointed to facilitate the project. The project team focused the benchmarking exercise on determining ......
Word Count: 597
Page Count: 2.3 (250 words a page / double spaced)
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