In business, an organization should try to get the home court advantage using TQM. The activities for each employee, including top management, should be geared toward the same purpose, which is often referred to as the vision. If people in a company do not have the same purpose, the organization will be weak. And just as an NFL team sometimes loses fans as it loses games, a company that loses its purpose, misses its goal, and makes too many mistakes, will lose customers. If the organization is to achieve its goals, all people related to the organization must have activities for achieving their purposes. For example, in football, the fans scream and clap to show their support for their team, and remain silent or boo the opposing team to discourage them. The head coach calls time-out and observes the teams situation. Every activity is for achieving one purpose. The bigger the number of people who have the same purpose, the stronger the chances are of achieving the purpose. If 20,000 employees are committed, the organization will be stronger than if 10,000 are committed. The quality ......

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