Satisfying the customer is the number one priority when one is in the field of sales. Ensuring the best possible service is another main priority when performing a service for a certain market. Total quality management (TQM) proves to be an effective process for improving organizational functions. Organizations now look to foreign markets to look for untapped areas where these companies can manufacture or sell their products. Total quality management works in conjunction with traditional management styles as well as quality focused management styles. Organizations such as Bank of America use total quality management in certain areas of their services. This paper will define what total quality management is, compare and contrast traditional management styles, and quality focused management styles. By definition, total quality management is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through different refinements along with continuous feedback from consumers or associates. Disregarding the size of an ......

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