ISO 9001 and Raya Contact Center Free Essay, Term Paper and Book Report
Table of Contents
I. Introduction 3
I.1. Limitations of Our Practical Analysis 3
I.2. Definition of ISO & Its Main Objectives, Purpose and Benefits 4
I.3. Registering to ISO 9001 6
I.4. Benefits of ISO 9001:2000 Certification 6
I.5. Overall purpose of the standard 7
II. ISO 9001:2000 Quality System Requirements 8
II.1. Quality Management System: 8
II.2. Management Responsibility 9
II.3. Resource Management 10
II.4. Product Realization 10
II.5. Measurement, Analysis, and Improvement 11
III. Practical Application on Raya Contact Center 12
III.1. Company Description 12
III.1.1. Mission & objectives 13
III.1.2. Contact Center Strategy 14
III.1.3. Raya Contact Centers Organizational Structure 15
III.2. Services Offered by Raya contact Center 15
III.2.1. Contact Center Services 15
III.2.2. B2B Inside Sales Channel Management services 19
III.3. Operational highlights 20
III.3.1. With Regards to Number of Agents 20
III.3.2. With regards to Raya contact center building 20
III.3.3. Market Opportunities & Trends 20
III.4. Gap Analysis: Compliance Status of Raya Contac......
Word Count: 6224
Page Count: 24.8 (250 words a page / double spaced)
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