Harrahs Casino Free Essay, Term Paper and Book Report
Harrahs Casino Case Analysis
Marilyn Winn has been appointed HR director for Harrahs Casinos. Under her leadership, Harrahs casinos employees have become motivated about customer service and she had decreased the turnover rate. Winns central force behind motivating employees was the implementation of an incentive pay plan to reward employees for improvements in customer service. When first introduced, the incentive pay plan was a great success. However, as time passed, employees became tired of working hard and not reaping the benefits of the incentive plan. Winn is now faced with the conflict of recommending to the COO a way to motivate employees either with the incentive plan or through a newly designed program.
Under CEO, Bill Harrah, employees of Harrahs casino demonstrated a sense of pride and ownership and considered themselves to be working for a casino that modeled what all casinos should be like. Strengths of Harrahs leadership to the casino are he helped the company in recruiting and retaining staff and maintained employee loyalty. Harrah helped......
Word Count: 743
Page Count: 2.9 (250 words a page / double spaced)
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