Situation Analysis Issue and Opportunity Identification Global Communications like many others in the telecommunications market are trying to overcome economic pressures. One issue they are facing is the rapid decline of their stock within the last three years. With this issue management has to implement a plan quickly to handle the situation. The telecommunication market has tremendous competition, which is also an issue for Global Communication. They must develop a plan that will allow them to compete. Management has decided to outsource call centers to India and Ireland to decrease cost. This action will cause an issue with the employees and the Union. The best way to be fair to the employees would be to use creative thinking for alternative ways to cut costs. Continental Communication, Inc. a multi-billion dollar giant industry was faced with a similar issue of facing a decision of dismissing 20% of their employees. With using teamwork and creative thinking they decided on a plan that would decrease cost and raise their pr! oductivity (Inside Story, Continental Communication I......

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