Introduction CrysTel is a telecommunications company that faces many rapid and frequent technological advances within its industry. The management team is planning to change its product portfolio by adding new and unconventional technology to their current product line up. Based on these intended changes the management team decided to analyze each of their internal departments overall ability to optimize flexibility, promote innovation and sustain change. The information obtained was used to determine the strong and weak points within the organization. Based on the surveys and reports generated, the management team applied several behavioral change techniques that are intended to build an organizational culture that will sustain change. Many of the organizations researched have implemented initiatives within the organization to promote employee acceptance of organizational changes and optimize flexibility. Employee commitment and job satisfaction are two very important areas companies should concentrate on to ensure future success. Home Depot implemented a communications ......

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