Gap Analysis: Global Communications Global Communications (GC) is one of many companies in the telecommunications industry that is feeling the effects of competition and the dwindling economy. The senior management team of GC devised a plan to compete, but they did not consider the reactions of their employees, customers, or the union. Conflict is inevitable in any organization, but it is how conflict is dealt with that will determine a true leader. The concept of conflict is another issue that GC faces within its senior leadership team. The team must work together to accomplish the tasks at hand and intra-group conflict is a deterrent. GCs leaders, employees, the union, shareholders, and the customers all have a stake in the company and its success. Therefore, their views and interests must be considered when decisions and changes are made. Several measures can be taken for GC to be well prepared when big decisions need to be made. The senior team must create several communication plans and have a winning decision making process. The company must also be able to recognize, contro......

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