Executive Summary of The Deming System of Profound Knowledge Free Essay, Term Paper and Book Report
Cap Gemini America had the foresight and determination to greatly improve the process by which we served our Customers through a program we called Genesis. Cap Gemini introduced us to the idea of running our business through a well planned and ¡§process¡¨ focused methodology brought to us through the Genesis training program. Because of our Genesis training, we now depict our business as a continuous cycle, with clearly defined stages that allowed us to improve the process of service delivery to our customer. Even our terminology of ¡§Team Buy/Team Sell/Team Deliver¡¨ allowed us a measure of understanding that the collective effort is far superior to uncoordinated individual efforts in delivering our services to our clients.
It is my belief that our Genesis training incorporated a great deal of Deming¡¦s the-ory of management. We at Cap Gemini have thus benefited from that which is clearly in accord with Dr. Deming¡¦s theory. I contend that there remains a pro-found ¡§Next Step." By employing the full adoption of Dr. Deming¡¦s theory, our sales process will......
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