Customer Servce Case Study - Appropriate response to difficult customer situation Free Essay, Term Paper and Book Report
Customer Servce Case Study - Appropriate response to difficult customer situation
Case Description/Situation
'Teller Number six is now free', the automatic voice machine droned. The old lady at the head of the queue shuffled awkwardly to window number 6, where Kylie McAdam was the teller.
Kylie was in the fourth day of her first week as a teller at this branch. In fact, she was in the fourth day of her first job. She had been nervous for the first few days, but now was beginning to feel more relaxed. In fact, Kylie was beginning to feel a bit bored. She hadn't been looking forward to Thursday, as the other tellers had joked about Thursday as being pensioner's day - the day when many older people came in to draw upon their government pension, which was electronically banked on Wednesday night. As a group of customers, they weren't happy with automatic tellers or Internet banking, and stuck with their passbooks. 'Some of them are old dears, Kylie, but some of them can be a bit cantankerous', said Josh, who had befriended her at a lunch break on Monday.
The old woman stood ......
Word Count: 948
Page Count: 3.7 (250 words a page / double spaced)
View This Essay Now $19.99 (or $12.99 for membership)
|
What is Your Time Worth?
Get INSTANT UNLIMITED ACCESS to this paper
and 15,000 other essays and term papers!
|
|
Search for other Customer Servce Case Study - Appropriate response to difficult customer situation essays, term papers and book reports.
Other Free Essays, Term Papers and Book Reports:
We have the best book reports, essays and term papers on Customer Servce Case Study - Appropriate response to difficult customer situation. For the cost of a pizza and some beer let us help you make your job of writing your paper easier. It's that simple.
|
|
Dear Free Essays:
Thanks for helping me with my term paper!
With so many essays and term papers on your service, I got a few ideas from mixing and matching and managed to write a great paper in 1/10 the time. My teacher thought so too because I got an A grade. Thank you so much!
Julia B.
Denver, Colorado
|
I'm very pleased with the quality of your term papers and essays. For all the time and worrying your service saved me from, it was well worth the $12.99.
Brandon W.
Columbus, Ohio
|
I totally waited to the last minute to work on my term paper and really started to freak. But your site totally came to my rescue and helped me out of a bind. I scored an 94 and was very pleased. Thank you!
Greg F.
UC San Diego
|
|
PRIVACY
|
TERMS & CONDITIONS
|
MEMBER LOGIN
|
CUSTOMER SUPPORT
