Background To face the problem that must be resolved to save the company takes steps regarding radical changes in systems and processes within the company. "PT. Telkom "and" Taco Bell "has encountered a problem that requires this type of change. Problem discussion 1.1 Taco Bell "Taco Bell" has an internal problem with the marked growth rate of -16% since PepsiCo acquired until the year 1993, although the 90-year Taco Bell enjoyed a considerable success rate in small realif place. This is because the Taco Bell is too focused on the micro management of questioning seihingga forget "What do customers want?", While the money they earn from customers. CEO of "Taco Bell" John E. Martin managed to capture the information that the customer wanted it be as simple as a satisfactory service, fast, clean environment and affordable prices. Not as complicated as this during a presumption Taco Bell. From this Jonh E. Martin mangambil conclusion many costs that are not on target, Old Management New Management The wrong targets that make Taco Bell stuck in processing. The process is driven b......

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